Table of Contents

I. Credit Union Management & Staff Program
         CU Manager's Guide
            a. Guide Introduction
            b. Credit Union Lending
            c. Delinquency Control
            d. Financial Stability
            e. Credit Union Accounting
            f. Internal Control
                     1> Employee Performance Appraisal
          Do-It-Yourself Credit Union
            a. Data Processing Request For Proposals (RFP)
            b. Credit Union Job Descriptions
            c. Loan Promotion Design
            d. Credit Union Membership Surveys
                     1> Membership Survey Results
                     2> Internet Banking Survey Results
                 3> Pro's & Con's Of Internet Banking
            e. Credit Union Newsletters
            f. Credit Union Website Development
            g. Customized CU Training Programs
                 1> IRS Locations
                 2> NCUA Locations
                 3> FBI Locations
            h. Laugh Your Way To The Credit Union
            i.  Power Point Presentations
               j. Credit Union Budgets
               i. FOM Conversions To Community Charter
          Staff: Member Services Module
            a. Do's & Don'ts (of Member Services Rep's)
            b. Cash Transaction Reporting (CTR)
            c. Sexual Harassment
            d. Records Storage
            e. Other Duties As May Be Assigned
            f. Identity Theft

II. Board of Directors
            a. Understanding the "Credit Union" concept
                    What is a credit Union?
                    Credit Union Network: A worldwide network
                    Structure of One Credit Union
                    Credit Union Programs & Services
                    1> Board of Directors Job Description
                2> CEO Job Description
                3> Financial Services Manager Job Description
                    4> Member Services Manager Job Description
                5> Member Services Rep Job Description-A
                6> Member Services Rep Job Description-B
                7> Member Services Rep Job Description-C
                8> Member Services Rep Job Description-D
                    9> Loan Processor Job Description
                  10> Fin Services Coordinator Job Description
               11> State Credit Union Leagues
            b. Directors' Role & Responsibilities
                    Qualifications for Serving on the Board
                    How to Become a Member of the Board
                    Credit Union Annual Meeting
                    Board of Director's Monthly Meetings
                    1> CEO Performance Appraisal
            c. Credit Union Strategic Planning
                    What is Strategic Planning?
                    Why Should We Plan?
                    How Does Planning Work?
                    What Constitutes Business Strategy?
            d. Credit Union Financial Statements
                    Introduction
                    Credit Union Budget
                    Credit Union Balance Sheet
                    Credit Union Income Statement
                    Credit Union Statistical Report
                    Credit Union Investment Report
                    1> Balance Sheet Illustrated
                2> Income Statement Illustrated
                    3> Statistical Report Illustrated
                    4> Investment Report Illiustrated
            e. ICUT Test: Board of Directors

III. Supervisory Committee
            a. Supervisory Committee, Defined & Explained
                   Purpose
                   Qualifications for Serving on Credit Union Supervisory Committee
                   Supervisory Committee Structure
                   Power & Liability of Credit Union Supervisory Committee
             b. Fundamental Responsibilities
                   Plan Committee Activities
                   Meet Regularly
                   Attend Board Meetings
                   Perform Annual Audit
                   Follow-up on Audit Findings
                   Report to Membership
                   Monitor Board Activity
                   Perform Verification of Accounts
                   Conduct Cash Counts
                   Review Returned Mail
                   Confirm Delinquent Accounts
                   Confirm Death Claims
                   Review Bank Reconcilements
                   Provide for Professional Development
             c. Managing & Planning the Committee
                   Managing & Planning Supervisory Committee Activity
            d.. Obtaining Outside Assistance
                    Why Do Supervisory Committee's Need Outside Assistance?
                     Types of Credit Union Audits
                     Selecting Accounting Firms
                     Working With Accounting Firms
                     Avoid Conflicts of Interest
            e. Describing the Audit
                     Credit Union Audit Perspective
                     Credit Union Audit Engagement
                1> Audit Engagement Letter
                     Credit Union Audit Scope
                     Credit Union Audit Field Work
                     Credit Union Audit Report
                     Credit Union Audit Procedures
                     1> Audit Procedures for Chart of Accounts
            f. Establishing Internal Controls
                     Introduction of Credit Union Internal Controls
                    1> Operational (Truth-in-savings) Survey
                2> Accounting Survey
                3> Lending Survey
                4> Administrative Survey
                      i> Personnel Policy
                     ii> Investment Policy
                    iii> Asset/Liability Management Policy
                    iv> Loan Policy
                     v> Collection Policy
                    vi> Dormant Account Policy
                        vii> Asset Disposition Policy
                       viii> Code of Ethics
                        ix> Disaster Recovery Plan
                         x> Fixed Asset Capitalization Policy
                         xi> Privacy Policy
                         xii> E-Commerce Policy
                        xiii> Internet Usage Policy
                        xiv> Web Site Policy
                        xv> Security Policy
                        xvi> Full & Fair Disclosure Policy
                  xvii> Internal Control Policy
                      xviii> Other Credit Union Policies
            g. ICUT Test: Supervisory Committee

IV. Credit Committee
            a. Explaining the Credit Committee's Role
            b. Introduction To A Loan File
            c. Loan Applications
            d. Income Verifications
            e. Credit Reports
            f. Debt-To-Income Ratios
               e. ICUT Test: Credit Committee
      

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Last modified: April 04, 2010